Cancellation and Refund Policy

Last updated: 30 October 2026

This policy applies to all orders placed with Aloka Publications on alokapublications.com or against our invoices.

eBooks and online access

eBooks are digital products. Once an eBook has been delivered or online access has been granted, the order cannot be cancelled or refunded, except in the cases below.

  • Duplicate payment: if you were charged more than once for the same order, the extra amount is refunded in full.
  • Failed or incomplete transaction: if money was debited but the order was not completed, the amount is refunded in full (or the order is completed, if you prefer).
  • Access problem: if you cannot access a purchased eBook because of a fault on our side and we cannot resolve it within 7 days of your report, you will receive a full refund.
  • Wrong title: if a different title from the one ordered was delivered, we will supply the correct title or refund you in full.

Cancellation charges

A cancellation charge of ₹50 per order applies when you cancel a booking or order. The charge is deducted from the amount paid and the balance is refunded. No cancellation charge applies when the cancellation is caused by us (see below), or for duplicate or failed payments.

Pre-bookings

You may cancel a pre-booking at any time before the title is released; the cancellation charge of ₹50 is deducted and the balance is refunded. Pre-bookings cannot be cancelled after the title has been released and delivered. If a pre-booked title is cancelled by us, or its release is delayed by more than 90 days from the expected date, you may choose a full refund with no cancellation charge.

Paperbacks

  • An order may be cancelled at any time before it is dispatched; the cancellation charge of ₹50 is deducted and the balance is refunded.
  • If a book arrives damaged, misprinted or incomplete, please tell us within 7 days of delivery with a photograph; we will send a replacement or refund you in full, including shipping charges.
  • Books in good condition cannot be returned once delivered.

How to request a cancellation or refund

Write to info@alokapublications.com with your name, order or payment ID, the title and the reason. We reply within 2 working days.

Refund timeline

Approved refunds are initiated within 5–7 working days and are credited to the original payment method (card, UPI, net banking or wallet) through our payment partner Razorpay. The time the amount takes to appear in your account depends on your bank.

Contact

Aloka Publications, Ayodhya Nagar, N-7 CIDCO, Chh. Sambhajinagar (Aurangabad), Maharashtra - 431003, India. Email: info@alokapublications.com